Project

Back to overview

Collaboration challenges in cross-boundary teaming

English title Collaboration challenges in cross-boundary teaming
Applicant Missonier Stephanie
Number 176359
Funding scheme Project funding (Div. I-III)
Research institution Département des systèmes d'information Faculté des Hautes Etudes Commerciales
Institution of higher education University of Lausanne - LA
Main discipline Science of management
Start/End 01.09.2018 - 31.08.2021
Approved amount 341'999.00
Show all

Keywords (6)

Shared visualisation; Cross-boundary collaboration; IS projects; Design Science Research; Team Science projects; Visual collaboration tools

Lay Summary (French)

Lead
Dans le domaine des projets de transformation digitale et des grands projets scientifiques, les équipes multi-professionnelles (composées de membres de différentes fonctions, disciplines et/ou organisations) ont été considérées au cours des deux dernières décennies comme le moyen le plus efficace pour adresser les problèmes complexes et mener des projets innovants. Toutefois, les qualités requises pour résoudre ce type de problèmes sont, paradoxalement, les mêmes qualités qui entravent le succès de ces projets. En effet, plus la diversité et le niveau d’expertise des membres de l’équipe sont élevés, plus ces derniers auront des difficultés à (1) communiquer entre eux, (2) coordonner leurs contributions, et (3) développer un but commun.
Lay summary

Malgré de grandes avancées dans le domaine, peu de connaissances pratiques sont fournies pour aider les équipes à aborder à la fois le processus (comment interagir dans l’équipe) et le contenu (sur quoi interagir aux minima) afin d'assurer une collaboration multi-professionnelle efficace. L’objectif de ce projet est de fournir des avancées théoriques et pratiques en concevant des artefacts pour adresser les principaux défis de la collaboration multi-professionnelles..

A travers une méthodologie de recherche fondée sur la science de la conception, nous observerons les pratiques de travail d’équipes multi-professionnelles dans deux domaines différents : les grands projets digitaux et les projets scientifiques. Pour chacun, des artefacts seront conçus puis évalués, améliorés et éprouvés pour identifier dans quelles mesures ils permettent ou non d’adresser les défis de la collaboration multi-professionnelles. Il sera alors possible d’extraire les connaissances de ces deux domaines pour élaborer une théorie permettant de concevoir un nouveau type d'artefacts basé sur une visualisation partagée du contenu et du processus des interactions dans les équipes multi-professionnelles.

Ainsi, d'un point de vue théorique, l’objectif est de générer une théorie contribuant au virage visuel de la collaboration en jetant les bases d'un nouveau type d'artefacts pour aborder la collaboration multi-professionnelle. D'un point de vue pratique, les gestionnaires de projets, les institutions universitaires et les organismes de financement bénéficieront de ces développements, ce qui les aidera à assurer une collaboration efficace et à accroître le potentiel de réussite de tels projets.

Direct link to Lay Summary Last update: 27.06.2018

Responsible applicant and co-applicants

Employees

Project partner

Abstract

Cross-boundary teaming within and across organizations is a recently emerging research paradigm for wicked- problem resolution, knowledge production and innovation (Edmondson and Harvey, 2017). In a growing number of Information Systems (IS) projects or Team Science projects, team members have to join a newly formed group, and work jointly across boundaries between functions, disciplines, professions and organizations, to achieve a common goal while handling divergent perspectives. These characteristics make it hard for teams to get anything done. Team members encounter three main cross-boundary challenges: (1) difficulty to communicate, (2) difficulty to coordinate their contributions, (3) difficulty to develop a shared mission and thus a collaborative problem framing. Despite great advances in the domain, few practical insights are provided to help teams address both the process (how to interact) and the content (on what to interact at minima) in order to ensure effective cross-boundary collaboration (Bittner and Leimeister, 2014).Our objective is to provide theoretical and practical advances for cross-boundary teaming by supporting team members with design artifacts centered on the main cross-boundary challenges. These artifacts will favor shared visualization by making tangible the usually intangible interactions, perceptions, and understandings between participants. We aim to elaborate a design theory (Gregor and Jones, 2007) for designing a new type of artifacts that ensure a shared visualization of both the content and the process of interactions in cross-boundary teams. This is anchored in three kernel theories: (1) Clark (1996)’s interactional account of joint activities (the what), (2) the shared visualization approach (Eppler, 2007), and (3) the co-design approach built on Dewey (1929)’s notion of joint inquiry (the how). Our proposed approach differs from what has been done to date by addressing the two interrelated phenomena (content and process) instead of addressing either the content of team collaboration or its process separately.To this end, we aim to achieve three sub-objectives related to the three following research questions. Firstly, we want to further improve our previous research by generating constructs and design principles for shared visualization in the specific context of IS projects. Our first research question is: how to design artifacts for shared visualization for both the content and process of cross-boundary team members in the context of IS projects? Secondly, as context influences the teamwork processes and its challenges, we are interested to adapt our approach to a specific new context: cross-boundary collaboration for team science projects. Our second research question is: how to design artifacts for shared visualization for both the content and process of cross- boundary team members in the context of team science projects? These two work packages will generate solutions to solve context specific cross-boundary collaboration challenges. Then, in a third work-package, we aim to distil from them, knowledge to generate a design theory to contribute to the visual turn in cross-boundary collaboration by laying the design foundations of a new type of artefacts to address cross-boundary collaboration challenges. Our final research question is: how to generate a design theory for shared visualization for cross-boundary collaboration?This research will build on Design Science Research (DSR) (Hevner et al., 2004) and on case studies. The potential contribution is threefold. (1) From a theoretical perspective, we will extend current knowledge on cross-boundary teaming in both professional and academics projects by a new focus on conversation, co-design and shared visualisation, and thus develop a design theory for a new type of artefacts addressing cross-boundary collaboration. (2) From a practical perspective, project managers, academics institutions and funding agencies will benefit from our development, which will help them ensure an efficient collaboration and increases the success’ potential of such projects. (3) For HEC Lausanne, this proposal will help us creating a “Visual Collaboration” Design Lab at HEC Lausanne with Prof. Pigneur, one of the co-designers of the Business Model Canvas and the Value Proposition.
-