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NGO performance assessment. - A qualitative comparative Analysis into NGO performance of childcare organizations in Moldova

Type of publication Peer-reviewed
Publikationsform Proceedings (peer-reviewed)
Publication date 2016
Author Gössling Tobias, Hiquet Rose , Straub Thomas,
Project Governance related to child protection and development from an interdisciplinary perspective
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Proceedings (peer-reviewed)

Title of proceedings NGO performance assessment. - A qualitative comparative Analysis into NGO performance of childcare o


Among the different types of organizations pursuing a greater good for society, Non-Governmental Organizations (NGOs) play a central role. NGOs are organizations which are made to achieve social goals and are not controlled by a government (Kourula, A.E. and Laasonen, 2010). NGO are representatives of the civil society. NGOs are by definition not profit oriented and therefore, it is almost impossible to judge their performance on the basis of classical financial assessment methods. On the other hand, NGO performance is heavily related to, first, the impact of their work on societies and, second, the impression that the respective society has about their activities, in other words, their legitimacy. Legitimacy, however, is also a characteristic of organizations that is rather difficult to assess (Deephouse, 1995; Suchman, 1991; Gössling and Buiter, 2016, forthc.). Even though legitimacy eventually will be used as a central decision criterion for donors and will thus eventually result in funding decisions, the financial budget of NGOs cannot be used as an indicator for their performance. In other words. NGOs with a similar budget can have very dissimilar societal impact and vice versa. Furthermore, NGO legitimacy is regarded as an asset for FPOs to partner with NGOs. For such partnering decisions, however, it is crucial for the respective organizations to assess the legitimacy and other potential contribution of their partner organizations. (Glasbergen, 1998). Consequently, measuring and assessing NGO performance with regard to performance, impact and legitimacy becomes more important to the same degree as the role of NGOs in societies gains impact and importance. This research deals with the difficulty of assessing NGO performance by relating it to antecedents of NGO success. Even though theses antecedents are neither proxies nor exact measurements for NGO performance, this research suggests that insight into the antecedents of success will contribute to understanding NGO performance.