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Original article (peer-reviewed)

Journal Sistemi Intelligenti
Volume (Issue) XXIV(3)
Page(s) 541 - 558
Title of proceedings Sistemi Intelligenti


There is growing interest in the development of automated systems to provide health services to patients and consumers. While the value that these types of applications can offer to the community in terms of cost, access, and convenience is clear, there are still major challenges facing design of effective health communication systems. One main challenge is the failure of one-way communication, in the form of passive dissemination of health information. Interactivity between health professionals and consumers is the attribute of communication with the greatest implication for consumers' participation in both the process and content of communication. This paper provides a critical analysis of the integration between argumentation theory, provider-patient/consumer communication and technology.