Project

Back to overview

Wartezeiten in Organisationen und künstlerische Intervention

English title Waiting Times in Organizations and Artistic Interventions
Applicant Scheuermann Arne
Number 135575
Funding scheme Interdisciplinary projects
Research institution Forschungsschwerpunkt Kommunikationsdesign Y (Institut für Transdisziplinarität) Hochschule der Künste Bern HKB
Institution of higher education Berne University of Applied Sciences - BFH
Main discipline Public Health and Health Services
Start/End 01.05.2011 - 30.09.2013
Approved amount 320'000.00
Show all

All Disciplines (6)

Discipline
Public Health and Health Services
Arts
Sociology
Psychology
Occupational Medicine, Ergonomy
Methods of Epidemiology and Preventive Medicine

Keywords (8)

Waiting; Social Time; Healthcare; Human Spacing; Arts; Healthcare Design; Multidimensional Room Interventions; Artistic Research

Lay Summary (English)

Lead
Lay summary
Time’ is often equated with modern technical “clock time.” Sociology and social psychology, on the other hand, set mechanical measurement of time in relation to subjective experience of time, in other words to “social time.”’ Although devoted to the consumer’s perspective, organizations normally invest exclusively in objective time management. This project aims to help remedy the situation  influencing waiting behavior and experience by applying the “temporal know-how” of art and the social sciences. It investigates the influence of temporary artistic transformations of selected waiting rooms on individual waiting experience such as waiting stress  and waiting behavior both of customers and service providers. Based on assumptions about the perception of art (e.g., still lifes), the effects of ‘action-oriented’ versus ‘observation-oriented’ artistic interventions will be explored in a waiting area of a public authority and a hospital emergency waiting room. Contrary to current information centered  types of waiting management, the form of artistic intervention will be oriented to the basic principle of appealing to all the senses. It will comprise visual, acoustic, tactile/haptic and olfactory elements (fragrance management). The “observation-oriented” artistic spatial intervention will be implemented by means of contemplative video works, complementary ornamentation, relaxing fragrances and a corresponding seating design. For the “action- oriented” spatial intervention, measures promoting communication and “stimulating object and surface design” are planned, coupled with a subliminally stimulating fragrance environment. Initially, waiting behavior and waiting experience will be measured in the waiting rooms via short exit-interviews, interviews among the service staff and observation during seven half days of the pre-intervention calendar week. Furthermore medical stress data are collected. Immediately thereafter, the artistic intervention/room transformation package 1 (‘action-oriented’) will be implemented and during the following calendar week, a second measurement of the effect/observation of the impact will be undertaken in the altered waiting rooms. Subsequently, the artistic intervention/room transformation package 2 (“observation oriented’) will be performed and a third measurement will be taken the following week. The evaluation will be carried out by means of social-scientific methods, the main results of which will be analyzed in an interdisciplinary focus group consisting of the entire project team, external artists and social scientists, as well as representatives of the organization involved in the project.
Direct link to Lay Summary Last update: 21.02.2013

Responsible applicant and co-applicants

Employees

Scientific events

Active participation

Title Type of contribution Title of article or contribution Date Place Persons involved
HKB Forschungskolloquium Talk given at a conference 23.05.2012 Bern, Switzerland Krueger Birgit; Klingemann Harald; Scheuermann Arne;


Knowledge transfer events



Self-organised

Title Date Place
ExpertInnenvernehmlassung zum Projekt 'Wartezeiten in Organisationen und künstlerische Intervention' 03.09.2013 Bern, Switzerland
Rückmeldung zum Projekt Wartezeiten an die Bediensteten / Praxispartner 15.05.2013 Bern - Inselspital , Switzerland
Rückmeldung zum Projekt Wartezeiten an die Bediensteten / Praxispartner 17.04.2013 Bern, Einwohnerdienste der Stadt Bern, Switzerland

Communication with the public

Communication Title Media Place Year
Talks/events/exhibitions Museumsnacht Bern (22.3.2013): Projekteinblicke im Rahmen einer Ausstellung im fahrnisbau-Container German-speaking Switzerland 2013
Print (books, brochures, leaflets) Wartezeiten und Wartemanagement -ein innovativer künstlerischer Ansatz (Informativ Nr.19, S.6-7) German-speaking Switzerland 2013
Talks/events/exhibitions HKB Tag der offenen Tür (17.10.2012) German-speaking Switzerland 2012
Media relations: print media, online media Mit Vogelgezwitscher und Videos gegen die Langweile Berner Zeitung BZ German-speaking Switzerland 2012
Media relations: print media, online media Plötzlich hechtet der Frosch nach der Fliege Der Bund German-speaking Switzerland 2012
Media relations: radio, television Warten - leicht gemacht DRS 1 Regionaljournal Bern-Freiburg-Wallis Western Switzerland German-speaking Switzerland 2012

Associated projects

Number Title Start Funding scheme
147133 New scents in action: Socio-materiality and sense-making in perfumery 01.01.2014 Project funding (Div. I-III)

Abstract

Relevance‘Time’ is often equated with modern technical “clock time.” Sociology and social psychology, on the other hand, set mechanical measurement of time in relation to subjective experience of time, in other words to “social time.” The comprehensive theoretical occupation with the subject of “time” in philosophy, art and the social sciences has, however, given rise to very little empirical research. Due to a lack of interdisciplinary approaches, there has not been much research on the effect of rooms and general spatial conditions on users’ sense of time and the implications for the interaction between clients and providers in organizations. Although devoted to the consumer’s perspective, organizations usually invest in objective time management. There is a gap in both research and practical application. This project applies the “temporal know-how” of art and the social sciences to analyze and innovatively influence waiting behavior and experience.ObjectivesThe project sheds light on the influence of temporary artistic transformations of selected waiting rooms on individual waiting experience (e.g. waiting/service stress and subjective waiting time) and waiting behavior (e.g. patterns of social interaction) both of customers and service providers. Starting from empirical social-scientific findings about the effects and perception of art, the effects of two types of artistic interventions (‘action-oriented’ versus ‘observation-oriented’) will be explored, in waiting contexts which are more or less emotionally charged.MethodologyAs a waiting situation with an assumed relatively high percentage of routine waiting purposes, a waiting area of a public authority is included, and as waiting context with an assumed higher share of emotionally charged reasons for waiting, a hospital emergency waiting room selected. Contrary to current information-centered types of waiting management, the form of artistic intervention will appeal to all the senses in a way that is as unobtrusive as possible and generally not noticeable. It will comprise visual, acoustic, tactile/haptic and olfactory elements. The “observation-oriented” artistic and design-related spatial intervention will be implemented by means of contemplative video works, complementary ornamentation, relaxing fragrances and a corresponding seating design. For the “action- oriented” spatial intervention, measures promoting communication and “stimulating object and surface design” are planned, coupled with a subliminally stimulating fragrance environment.ImplementationInitially, waiting behavior and waiting experience will be measured in the unaltered waiting rooms via short exit-interviews (controlling among others for the importance of the waiting reason), interviews among the service staff and observation (event recorder) during seven half days of the pre-intervention calendar week. Furthermore medical stress data are collected when entering and when leaving the waiting room. Immediately thereafter, the artistic intervention package 1 (‘action-oriented’) will be implemented and during the following calendar week, a second measurement will be undertaken in the altered waiting rooms. Subsequently, the artistic intervention package 2 (“observation oriented’) will be performed and third measurements will be taken the following week. The evaluation will be carried out by means of social-scientific univariate and multivariate methods, the main results of which will be analyzed in a focus group consisting of the entire project team, external artists and social scientists, as well as representatives of the organization involved in the project.
-